Shipping
Only licensed Australian pharmacies and approved healthcare businesses can register for a wholesale account. All applications are verified against AHPRA, ABN, and relevant regulatory records before approval.
Standard orders typically arrive within 2–5 business days depending on your location, with metro areas usually on the faster end.
Once your order is dispatched, you’ll receive a tracking link by email so you can follow its progress in real time.
Yes, express shipping is available at checkout for an additional fee, with next-business-day delivery to most metro areas.
Returns
Returns are accepted for eligible products in accordance with Australian consumer laws and our return policy.
Yes — please contact our team within 7 days of delivery with photos of the issue, and we’ll arrange a replacement or refund.
Reach out via the Contact Us page or email our support team with your order number, and we’ll guide you through the process.
Refunds are processed within 3–5 business days of us receiving and approving the returned item.
Product Safety
Yes. We work with TGA-compliant manufacturing facilities and maintain strict quality standards across our product range.
Every batch undergoes quality testing at accredited facilities before it’s approved for distribution to pharmacy accounts.
Our products are manufactured across TGA-compliant facilities, with manufacturing support extending into international markets.
Yes — certificates of analysis and other compliance documentation are available on request through your account manager.
Usage Instructions
Usage instructions are provided on product packaging and within accompanying documentation supplied with every order.
Suitability varies by product. Always refer to the packaging guidance, and recommend customers check with a pharmacist for personal advice.
Stop use immediately and seek medical advice. Adverse events can also be reported to us directly so we can investigate.
Absolutely — our team is available via phone or email and is happy to help with any product-related questions.
